Privacy Policy

Effective Date: 15 July 2025
Last Updated: 15 July 2025

1. Introduction

This Privacy Policy applies to the services of RivRide (for Riders), RivDrive (for Drivers/Partners), and the official website https://rivdrive.services, all operated by RivMart Services Ltd, a company registered in Nigeria under the Corporate Affairs Commission (CAC).

We are committed to protecting your privacy and ensuring that your personal data is processed transparently, securely, and in compliance with applicable privacy laws, including the Nigeria Data Protection Regulation (NDPR), the General Data Protection Regulation (GDPR) (where applicable), and other global data protection standards.

2. Scope of Policy

This policy covers:

  • Riders โ€“ individuals using RivRide to request trips.

  • Drivers & Partners โ€“ individuals or companies using RivDrive to provide transport services.

  • Visitors & Applicants โ€“ individuals interacting with https://rivdrive.services, or applying to become drivers/partners.

3. Data Controller

The data controller responsible for your information is:

RivMart Services Ltd (Trading as RivRide & RivDrive)
๐Ÿ“ Registered Office: Lagos, Nigeria
๐Ÿ“„ RC Number: [Insert CAC Number]
๐Ÿ“ง Email: [Insert Official Contact Email]

4. Information We Collect

A. Data You Provide

  • Riders: Name, contact details, payment information, addresses, preferences, support messages.

  • Drivers: License details, vehicle registration, insurance, permits, banking details for payouts.

  • Applicants: ID details, background check data (where required).

B. Data Generated During Use

  • Location Data: Real-time GPS (RivRide while on trips, RivDrive when app is active in foreground/background).

  • Transaction Data: Trip history, fare breakdowns, receipts, cancellations.

  • Usage Data: App activity logs, crash reports, interaction data.

C. Data from Third Parties

  • Background verification providers

  • Financial institutions and payment processors

  • Government/public databases

  • Marketing and advertising affiliates

5. How We Use Your Data

We use your personal data to:

  • Deliver safe and reliable ride-hailing and mobility services.

  • Process trip payments, driver payouts, and invoices.

  • Verify identity and eligibility (drivers and riders).

  • Provide customer and driver support.

  • Detect and prevent fraud, unsafe behavior, or misuse.

  • Improve app performance and user experience.

  • Comply with legal, regulatory, and law enforcement requests.

๐Ÿ”’ We do not sell personal data to third parties.

6. Cookies & Tracking

https://rivdrive.services uses cookies to:

  • Authenticate users

  • Remember preferences

  • Measure usage and improve services

  • Deliver relevant advertising

You can manage cookie preferences via your browser/device settings.

7. Data Sharing & Disclosure

Your data may be shared with:

  • Service Providers (IT support, analytics, cloud hosting).

  • Financial Partners (banks, card processors, wallets).

  • Law Enforcement & Regulators (when legally required).

  • RivMart Subsidiaries for service delivery (e.g., RivMart Logistics).

8. Data Retention

We retain your information only as long as necessary for service provision, legal compliance, or legitimate business needs. Data may be anonymized or securely deleted after retention requirements expire.

9. Your Rights

In line with NDPR/GDPR, you have the right to:

  • Access your personal data.

  • Request correction or update.

  • Request deletion (where legally permissible).

  • Object to certain processing activities.

  • Withdraw consent at any time.

10. Contact Us

For privacy inquiries, rights requests, or complaints:

RivMart Services Ltd (Trading as RivRide & RivDrive)
๐Ÿ“ง Email: hello.care@rivdrive.services
๐Ÿ“ž Phone: +234(0)8095887088
๐Ÿ“ Address: 8 Rumuigbo Street Old GRA,Port Harcourt, Rivers State Nigeria