RIVDRIVE PRIVACY POLICY
Last Updated: 31.03.2025
Effective Date: 30.01.2026
Last Updated: 31.03.2025
Effective Date: 30.01.2026
1. Introduction
RivDrive (“RivDrive”, “we”, “our”, or “us”) owns and operates digital transportation platforms including:
RivRide – the rider application; and
RivDriver – the driver application.
This Privacy Policy describes how RivDrive collects, uses, processes, stores, and discloses personal data in connection with the use of RivDrive services.
By accessing or using RivDrive services, you expressly acknowledge and consent to the collection, use, processing, storage, and disclosure of your personal data as described in this Policy.
If you do not agree with this Privacy Policy, you must not use RivDrive services.
RivDrive (“RivDrive”, “we”, “our”, or “us”) owns and operates digital transportation platforms including:
RivRide – the rider application; and
RivDriver – the driver application.
This Privacy Policy describes how RivDrive collects, uses, processes, stores, and discloses personal data in connection with the use of RivDrive services.
By accessing or using RivDrive services, you expressly acknowledge and consent to the collection, use, processing, storage, and disclosure of your personal data as described in this Policy.
If you do not agree with this Privacy Policy, you must not use RivDrive services.
2. Scope and Limitation
This Privacy Policy applies to all users of RivDrive services worldwide.
RivDrive acts as a technology platform only and does not provide transportation services directly.
To the maximum extent permitted by law:
RivDrive is not responsible for the actions, conduct, or omissions of riders, drivers, or third parties.
Users are responsible for ensuring the accuracy and legality of the information they provide.
This Privacy Policy applies to all users of RivDrive services worldwide.
RivDrive acts as a technology platform only and does not provide transportation services directly.
To the maximum extent permitted by law:
RivDrive is not responsible for the actions, conduct, or omissions of riders, drivers, or third parties.
Users are responsible for ensuring the accuracy and legality of the information they provide.
3. Categories of Personal Data Collected
3.1 Information Provided by Users
RivDrive may collect personal data provided directly by users, including but not limited to:
Names, email addresses, phone numbers
Account credentials
Profile images
Addresses
Payment and banking information
Communications with RivDrive
Drivers may additionally provide:
Government-issued identification
Driver’s license and vehicle documentation
Insurance and payout information
Users acknowledge that failure to provide required information may result in account suspension or termination.
RivDrive may collect personal data provided directly by users, including but not limited to:
Names, email addresses, phone numbers
Account credentials
Profile images
Addresses
Payment and banking information
Communications with RivDrive
Drivers may additionally provide:
Government-issued identification
Driver’s license and vehicle documentation
Insurance and payout information
Users acknowledge that failure to provide required information may result in account suspension or termination.
3.2 Automatically Collected Information
RivDrive may automatically collect:
Device and application identifiers
IP address and network data
Usage logs and activity records
Crash reports and diagnostic data
This data may be collected even when users are not actively interacting with the app, where permitted by law.
RivDrive may automatically collect:
Device and application identifiers
IP address and network data
Usage logs and activity records
Crash reports and diagnostic data
This data may be collected even when users are not actively interacting with the app, where permitted by law.
3.3 Location Data
RivDrive may collect precise or approximate location data for operational, safety, fraud prevention, and compliance purposes.
Driver location data may be collected continuously while the RivDriver app is active, including in the background.
Rider location data may be collected during trip requests and active rides.
Disabling location services may limit functionality or result in inability to use RivDrive services.
RivDrive may collect precise or approximate location data for operational, safety, fraud prevention, and compliance purposes.
Driver location data may be collected continuously while the RivDriver app is active, including in the background.
Rider location data may be collected during trip requests and active rides.
Disabling location services may limit functionality or result in inability to use RivDrive services.
3.4 Transaction and Trip Information
RivDrive collects and retains trip and transaction data including:
Pickup and drop-off locations
Trip routes, duration, and distance
Time and date of trips
Fare calculations and payment records
RivDrive reserves the right to retain this data for legal, operational, audit, safety, fraud prevention, and dispute resolution purposes.
RivDrive collects and retains trip and transaction data including:
Pickup and drop-off locations
Trip routes, duration, and distance
Time and date of trips
Fare calculations and payment records
RivDrive reserves the right to retain this data for legal, operational, audit, safety, fraud prevention, and dispute resolution purposes.
3.5 Communications Data
RivDrive may monitor, record, store, and review communications conducted through its platforms, including calls and messages, where legally permitted.
This data may be used for:
Safety investigations
Customer support
Legal compliance
Dispute resolution
Users expressly consent to such processing.
RivDrive may monitor, record, store, and review communications conducted through its platforms, including calls and messages, where legally permitted.
This data may be used for:
Safety investigations
Customer support
Legal compliance
Dispute resolution
Users expressly consent to such processing.
3.6 Information from Third Parties
RivDrive may obtain information from third parties including:
Payment processors
Identity verification and background check providers
Marketing, analytics, and fraud prevention partners
Law enforcement or regulatory bodies
RivDrive is not responsible for the accuracy of third-party data.
RivDrive may obtain information from third parties including:
Payment processors
Identity verification and background check providers
Marketing, analytics, and fraud prevention partners
Law enforcement or regulatory bodies
RivDrive is not responsible for the accuracy of third-party data.
4. Purpose and Legal Basis for Processing
RivDrive processes personal data for purposes including but not limited to:
Operating and improving the platform
Matching riders and drivers
Processing payments and payouts
Ensuring platform safety and integrity
Preventing fraud, abuse, and misuse
Complying with legal obligations
Enforcing RivDrive’s Terms and Conditions
Processing is based on user consent, contractual necessity, legal obligations, and RivDrive’s legitimate business interests.
RivDrive processes personal data for purposes including but not limited to:
Operating and improving the platform
Matching riders and drivers
Processing payments and payouts
Ensuring platform safety and integrity
Preventing fraud, abuse, and misuse
Complying with legal obligations
Enforcing RivDrive’s Terms and Conditions
Processing is based on user consent, contractual necessity, legal obligations, and RivDrive’s legitimate business interests.
5. Disclosure of Personal Data
RivDrive may disclose personal data without further notice to users where permitted by law, including to:
Riders and drivers to complete trips
Service providers and vendors
Financial institutions
Law enforcement or regulatory authorities
Legal advisors, auditors, or insurers
RivDrive does not guarantee confidentiality of information disclosed where disclosure is legally required or reasonably necessary to protect RivDrive’s rights or safety.
RivDrive may disclose personal data without further notice to users where permitted by law, including to:
Riders and drivers to complete trips
Service providers and vendors
Financial institutions
Law enforcement or regulatory authorities
Legal advisors, auditors, or insurers
RivDrive does not guarantee confidentiality of information disclosed where disclosure is legally required or reasonably necessary to protect RivDrive’s rights or safety.
6. Data Retention
RivDrive retains personal data for as long as deemed necessary for business, legal, regulatory, security, or dispute-related purposes.
RivDrive may retain certain data even after account deletion, where permitted by law.
RivDrive retains personal data for as long as deemed necessary for business, legal, regulatory, security, or dispute-related purposes.
RivDrive may retain certain data even after account deletion, where permitted by law.
7. Data Security Disclaimer
RivDrive implements reasonable security measures; however:
No system is completely secure
RivDrive disclaims liability for unauthorized access, hacking, data loss, or breaches beyond its reasonable control
Users acknowledge and accept these risks.
RivDrive implements reasonable security measures; however:
No system is completely secure
RivDrive disclaims liability for unauthorized access, hacking, data loss, or breaches beyond its reasonable control
Users acknowledge and accept these risks.
8. User Rights (Limited)
Subject to applicable law, users may request access, correction, or deletion of personal data.
RivDrive reserves the right to deny or limit such requests where permitted by law, including where data retention is required for legal or operational reasons.
Subject to applicable law, users may request access, correction, or deletion of personal data.
RivDrive reserves the right to deny or limit such requests where permitted by law, including where data retention is required for legal or operational reasons.
9. Children’s Data
RivDrive services are strictly for users aged 18 and above.
RivDrive disclaims responsibility for misrepresentation of age by users.
RivDrive services are strictly for users aged 18 and above.
RivDrive disclaims responsibility for misrepresentation of age by users.
10. Changes to This Policy
RivDrive may amend this Privacy Policy at any time.
Continued use of RivDrive services after changes constitutes acceptance of the revised policy.
RivDrive is not obligated to provide individual notice of updates beyond posting the revised policy.
RivDrive may amend this Privacy Policy at any time.
Continued use of RivDrive services after changes constitutes acceptance of the revised policy.
RivDrive is not obligated to provide individual notice of updates beyond posting the revised policy.
11. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the jurisdiction in which RivDrive is registered, without regard to conflict of law principles.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the jurisdiction in which RivDrive is registered, without regard to conflict of law principles.
12. Contact Information
All privacy-related inquiries should be directed to:
Company: RivDrive
Email: [legal@rivdrive.services]
Registered Office: [8 BlueStreet Old GRA]
All privacy-related inquiries should be directed to:
Company: RivDrive
Email: [legal@rivdrive.services]
Registered Office: [8 BlueStreet Old GRA]