RivDrive Privacy Policy

(Applies to RivRide and RivDriver)

Effective Date: March,31.2025
Last Updated: March,31.2025

1. Introduction

Welcome to RivDrive, the home of RivRide (passenger app) and RivDriver (driver app).

This Privacy Policy explains how Riviera Mart Services Ltd (trading as RivMart Services) (“we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you use any of our services under the RivDrive platform.

By using RivRide, RivDriver, or any service under RivDrive, you consent to the practices described in this policy.

2. Who We Are

RivDrive is a mobility technology platform developed and managed by Riviera Mart Services Ltd, a company registered in the Federal Republic of Nigeria.

3. Information We Collect

We collect data to deliver safe, efficient, and personalized ride services.
The types of information collected depend on whether you are a Passenger (RivRide) or a Driver (RivDriver).

A. Information You Provide

  • Account details: name, phone number, email address, gender, and profile photo.

  • Verification data: national ID, driver’s license, vehicle documents (for drivers).

  • Payment information: card details, bank account (for payouts), or wallet balance.

  • Communication: messages or support requests made through the app or email.

  • Ratings and feedback: your reviews or comments on rides.

B. Information Collected Automatically

  • Device data: phone model, operating system, app version, IP address.

  • Location data: real-time GPS location during active use (for trip matching, routing, and safety).

  • Usage data: app interactions, trip history, duration, and preferences.

  • Transaction data: trip fares, payments, receipts, and refunds.

C. Information from Third Parties

We may receive information from:

  • Identity verification services;

  • Payment processors;

  • Partners assisting with safety, fraud prevention, or analytics.

4. How We Use Your Information

We use your data to operate, improve, and secure our services. Specifically, we use it to:

PurposeDescription
Provide ServicesTo enable bookings, driver-passenger matching, navigation, and trip tracking.
Process PaymentsTo charge passengers and pay drivers securely.
Ensure SafetyTo verify users, prevent fraud, and support emergency features.
Customer SupportTo respond to inquiries and resolve issues.
Communicate UpdatesTo send trip alerts, receipts, or promotional messages.
Comply with LawTo meet regulatory or legal obligations.

We do not sell your personal data to third parties.

5. Legal Basis for Processing

We process your data based on one or more of the following:

  • Consent (when you register or enable location services).

  • Contractual necessity (to deliver rides and payments).

  • Legal obligation (for regulatory compliance).

  • Legitimate interests (to improve security, quality, and user experience).

6. Sharing Your Information

Your information may be shared as follows:

A. With Drivers or Passengers

  • When you book a ride, limited personal details (name, contact, pickup location) are shared between the passenger and driver for trip coordination.

B. With Service Providers

We may share data with:

  • Payment processors and banks;

  • Cloud hosting providers;

  • Customer support and analytics tools;

  • Background verification agencies (for drivers).

All partners are bound by confidentiality and data protection agreements.

C. With Authorities

We may disclose information to law enforcement or regulators if legally required or for safety and fraud prevention.

7. Data Security

We use modern encryption and secure servers to protect your data.
Measures include:

  • Encrypted data transmission (HTTPS).

  • Role-based access control.

  • Regular system security audits.

While we take precautions, no online platform can guarantee 100% security.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide ongoing services;

  • Comply with legal obligations; or

  • Resolve disputes and enforce agreements.

Afterward, your data is deleted or anonymized securely.

9. Your Rights

Depending on your jurisdiction (NDPR/GDPR), you have the right to:

  • Access your data;

  • Correct inaccurate information;

  • Request deletion of your account;

  • Withdraw consent for specific uses;

  • Request a copy of your personal data.

To exercise any of these rights, contact us at privacy@rivdrive.services.

10. Cookies and Analytics

Our website and apps may use cookies and analytics tools to improve performance and understand usage trends.
You can disable cookies through your browser settings, but some features may not function properly.

11. Children’s Privacy

RivRide and RivDriver are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
If we discover such data has been collected, we will delete it immediately.

12. International Data Transfers

Your data may be processed on servers located outside your country (e.g., in secure cloud environments).
In such cases, we ensure appropriate safeguards consistent with NDPR and GDPR standards.

13. Updates to This Policy

We may update this Privacy Policy periodically.
All updates will be posted at https://rivdrive.services/privacy_policy.
We encourage users to review it regularly.
Continued use of RivRide or RivDriver constitutes acceptance of the updated policy.

14. Contact Us

For questions, data requests, or complaints, please contact:

📧 privacy@rivdrive.services
🌍 https://rivdrive.services
🏢 Riviera Mart Services Ltd (RivMart Services)
Port Harcourt, Rivers State, Nigeria